Store Policies

Company Policies

Shipping Policy

CoreTCG.com strives to ship your order as quickly as possible. Orders will be shipped in standard shipping times which are 2 - 3 business days (Excluding weekends/holidays). However, standard shipping times are not guarantees or promises that a product will ship on a specific day.

Our primary carrier is United States Postal Service (USPS).

Please review our shipping options and policies, and plan your purchases accordingly. Due to special package requirements we may not be able to ship products to certain areas or may be constrained on our shipping options.

What are my shipping options?

All orders are shipped with the United States Postal Service (USPS).

*As you choose your shipping option, please be sure to choose the shipping option that best specifies the items your are ordering. The incorrect shipping option may leave to the possibilities of delay and cancellations.

If you choose Regular First Class Delivery, your package may take up to 10 business days to arrive (excluding weekends/holidays). Tracking number included for all orders above $20.

If you choose Priority Mail Delivery, your package may take up to 6 business days to arrive. Tracking number included.

If you choose Express Mail Delivery, your package may take up to 2 business days to arrive. Tracking number included.

If you choose International Delivery, your package may take up to 14 business days to arrive (excluding delays made by international customs). Tracking number included.

If you need your order sooner than the delivery estimates above, or if you have any emergency cancellations or changes, please call us TOLL FREE 626-577-6699 so we could personally assist you with your order.

Return Policy
You may return most new, unopened items sold and fulfilled by CoreTCG.com within 7 days of delivery for a full refund. Items must be in the same stated condition as ordered. The original shipping fee will not be included if a full refund is requested. Return shipping costs will be reimbursed if the return is a result of our error (you received an incorrect or defective item, etc.). Returns can be shipped to the following address:

CANCELATION POLICY: All orders cancelled within 7 days of ordering will be provided with a FULL refund to the original payment type. Orders cancelled AFTER 7 days will be charged a 10% restocking fee.

CoreTCG

ATTN: RETURNS

770 S. Arroyo Pkwy Ste. 110

Pasadena, CA 91105

Refunds
Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you pay by:	Your refund will go to:	... time until return is processed:
Credit Card	Credit Card	3-5 business days
Bank Account	Bank Account	Up to 10 business days
Check OR Money Order	Store Credit Balance (to request a check, email us)	1 business day

Pre-Orders

All Pre-orders will be shipped on the release date of the product or the following day. Orders will be scheduled on a first paid, first ship basis. Please note that the release dates of products are subject to change by the manufacturers of the product(s). We recommend to place pre-order items separately from items that are in-stock. Any orders with both Pre-Order and In-Stock items will be shipped SEPERATELY unless the order is placed within 1 week of the release of the pre-ordered item(s). Within that week, your order will be put on hold until the scheduled release of the pre-ordered item(s).

Website / Store Policies

Please feel free to visit us at our physical store located in Pasadena, CA. Our store and website are different departments, and therefore has a different set of rules. First, prices on the website and in the store may vary. We value ourselves for having the best prices around, so any differences in price may only be rounded up to the next dollar depending on product. Second, online buy prices also vary from the website and the store. This is due to the extra labor needed to include all direct items into inventory. Lastly, Online Store Credit and Direct Store Credit can ONLY be used in their respective location. Online Store Credit can be used to purchase any item on our website. Store Credit can be entered during Step 4 of your checkout. Store Credit is ONLY available through your online account, and cannot be used in any other manner, and is non-transferable.

International Payment Options

-All payments must be received in United State Dollars (USD)

Due to difficulties with international payment, we are no longer accepting International Credit Cards. International payments will only be accepted if submitted through www.PayPal.com. Please make sure that the shipping address used for your order matches that of your PayPal address. Shipments will only be shipped to PayPal address.

If PayPal it not available to you, we will also accept a Direct Bank Wire. Minimum payment for bank transfers are $200. Please use the following information for the transfer:

Bank Name: Chase Bank

Bank Address: 860 E Colorado Blvd Pasadena, CA 91101
Bank Phone: 626-795-5177
Swift Code: CHASUS33
Acct #: 844870154
Routing #: 322271627
Name of Recipient: CoreTCG

* Once your transfer is completed, you need to e-mail sales@coretcg.com to notify us of your payment and order number.

Your Privacy
CoreTCG.com is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. You agree to be added to our mailing list for future promotions and deals. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. All emails are sent through ConstantContact and you may opt out if you wish to no longer receive newsletters from us or our MTG partners.

How does CoreTCG.com protect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.

Will CoreTCG disclose the information it collects to outside parties?
CoreTCG.com does not sell, trade, or rent your personal information to companies not affiliated with CoreTCG.com. CoreTCG.com may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.

CoreTCG.com may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of coreTCG.com, our users, or others.

In Summary
CoreTCG.com is committed to protecting your privacy. We use the information we collect on the site to make shopping at coreTCG.com .com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your Consent
By using our Web site, you consent to the collection and use of this information by coreTCG.com, Inc. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

CoreTCG.com also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and CoreTCG.com has no control or influence over their policies. Please check the policies of each site you visit for specific information. CoreTCG.com cannot be held liable for damage or misdoings of other sites linked or otherwise.